● 해당 업무 담당자는 세일즈 채널로서의 책임을 갖고, 고객과의 전화 컨택을 통하여 고객의 욕구를 정확히 파악하고 이를 해결해 줌으로써, 궁극적으로 회사의 매출 목표 달성 및 수익 실현에 기여해야 한다. ●고객의 불만이 발생하는 경우, 신속하고 적극적인 대응을 통하여 불만 요소를 제거하, 고객이 만족할 수 있는 해결책을 제시하여 회사에 대한 고객의 신뢰를 강화하는데 그 역할을 다해야 한다. ●고객이 힐티를 만나는 최접점에 있는 만큼, CSR은 고객과의 유대관계를 굳건히 하고, 고객이 접하는 힐티 경험을 효과적으로 관리하여 매출로 이어질 수 있도록 해야 한다.
As a Field Customer Care Specialist at Hilti you will be responsible for our Asset Management service customers in and around Scotland. You will also be responsible for some customers as far as Inverness and Aberdeen so there maybe a need for some overnight stays. With that in mind some overnight stays and travel will be needed to reach some of the customers you will look after which Hilti will provide. This is a great opportunity for someone looking to start a career with a leading global brand!
Salary: £27,000 pa + bonus Are you looking for a graduate programme, with an award-winning employer, that will challenge you to reach your full potential? We’re looking for high-performing graduates to drive our business forward and become future leaders within our Channel Sales Division. Show us that you have what we’re looking for, and in return we’ll provide you with world-class training to support you in taking your career to the next level with a Great Place to Work certified employer.
Starting annual base salary: £23,050 and an annual bonus at target of: £1,500. We’re looking for our next intake in to our highly-performing Inbound Customer Service department. In our Customer Service team we deliver exceptional customer service to our customers; resolving inbound customer queries, offering solutions and building great customer relationships. Whether you're an experienced Customer Service professional or a graduate looking to launch your professional career, we look forward to receiving your application.