Tool Repair Technician

Glasgow
Reference No: 11178

What's the role?

The Tool Repair Technician's role is to passionately create enthusiastic customers and build a better future by assessing and repairing of tools according to Hilti standards and guidelines, ensuring the best levels of repair quality, cost and efficiency.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

As the Tool Repair Technician you will:

Carry out all repairs and services referring to valid guidelines, thus fulfilling the request of customer regarding quality, quantity, repair cycle time and costs.
Make judgments on machines and tools based from the guarantee guidelines of HAG.
Provide cost effective quotes for the customer on chargeable tools
Assess quality problems and put to records, as reference for further improvement.
Provide innovative ideas for continual business improvement - addressing cost, productivity, quality, hygiene and safety, people, and environment.
Take responsibilities and ownership of the work benches and hand tools
Ensure good housekeeping in workshop.
Ensure that spares parts are organized, replenished and managed in repair groups.
Performance of quality and electrical safety tests (where applicable) on each tool according to Hilti guidelines.
Ensure safety procedures are followed at all times

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • Have a solid understanding of the technical / functional area
  • Be skilled in applying technical knowledge in a way easily understood (internal and external)
  • Be committed to continuous learning, e.g. keeps abreast of product developments and new applications
  • Positive attitude towards teamwork and continuous improvement
  • Product knowledge/ability to learn
  • Flexibility (Willing to work out of regular hours)
  • Willingness to travel as required both domestically and within Northern Europe for training and experience exchange activities
  • Commitment
  • Courage to take calculated risks and improve the business
  • Good communication skills both written and verbal
  • Passionate for the customer (internal and external)
  • Team work
  • Ability to multitask

Flexible working is one of many ways that Hilti seeks to ensure that it offers a work-life balance that works for employees and works for the business. We offer flexible working options to suit different stages in your life and aim to support you to find the right balance between work and home life.

Flexible working can take many forms, including but not limited to: job sharing, part-time working, annualised hours, compressed hours, flexi-time, term-time working, working from home, staggered hours, career breaks, time off in lieu, and flexible shift-working*. We also offer employees the option to buy up to five extra days' annual leave each year.

*Please note that not all options are available for every role and you must complete six months' service before you are eligible for any change in your working pattern.

“You get a unique opportunity to experience all different functions of the supply chain – and, for many people, to do it overseas. We really encourage our teams to challenge the way things are done. If you can make a process simpler, do it, show us.”

- Fabrice, Head of Global Logistics Services

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