Team Project Leader - Tool Service Centre

Reference No: WD-0003585

What's the role?

As a team and project leader, you will play an instrumental role, combining team leadership with technical acumen and project management to deliver improvements and outstanding sustainable results in various fields across the Hilti Tool Service Centre and beyond.

You will be responsible of leading, developing and coaching a team of tool service centre experts to grow and develop and to exceed mutual targets with superior service, quality, and cost. You will strive for technical and process improvements by identifying continuous improvement initiatives that result in positive long-term changes on a local, regional, or global level. In your role you will also take full responsibility for executing various strategic, tactical, and operational projects that lead to sustainable business impact and outstanding customer experience.

Who is Hilti?

Unless you work in construction, you probably haven't heard of us. We're a hidden gem.

We provide leading-edge tools, technologies, software and services for the professional construction sector. Our customers are loyal and enthusiastic about us. So are our people.

We regularly win Great Place to Work awards globally and are very proud to have been placed on the Times Top 100 Best Companies to Work For list in the UK by our employees for the past 10 years.

Hilti offers the best of both worlds – friendly teams locally and roles across the UK combined with the opportunities only a company of 30,000 people spread across 120 countries can bring.

What does the role involve?

Lead, coach, support and motivate team members – understanding of team needs, strengths and opportunities and translating them into strengths. Supporting your team’s development.
Act as a project lead to craft and deploy regional and local focus topics and concepts in close collaboration with Regional Repair and Process expert as well as Tool Service Centre manager to enable significant change with impact for service, quality, cost and compliance
Drive proactive problem solving and support with sales teams and customers through active collaboration in the areas of tool repairs and service processes
Drive optimization of operational expenditure for areas of responsibility.
Ensure Quality, Cost and Service level targets are consistently achieved.
Ensure that all Tool Service Centre equipment is serviceable, and all activities carried out meet the prescribed Health and Safety requirement.
Actively contribute to employee engagement and adherence to Hilti values
Maintain team discipline through adherence to expected standards of behaviour and defined processes.

Hilti GB are proud to rank 35th in the Sunday Times Top 100 employers for 2019!

What do we offer?

We really value our people and we've worked hard to develop a competitive reward package that reflects this. Some of the benefits we offer include:

*Different ways to work flexibly including working from home and compressed hours so please feel free to talk about what flexibility means to you at your interview
*Genuine career advancement (more than 80% of all leadership roles are filled internally
*Competitive salary and above-average performance bonus
*6% employer pension contributions
*Private Health Insurance and Employee Assistance Programme
*33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
*Paid leave to work on charitable projects
*Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
*Subsidised on-site canteen and free fruit and salad
*Free parking and excellent public transport links

Our Head Office is currently based next to Old Trafford but in early 2021 we will move to state of the art new premises at Circle Square in Central Manchester. We will continue to offer free parking for employees and will be located a short walk from Oxford Rd train station and St Peter's Square tram stop.

Why should you apply?

We have an excellent mix of people from all different background and diversities. Success at Hilti is down to teamwork and ability, no matter what your background.

If you feel the follow best describes you and your experiences we would welcome your application:
Team leader and project management skills with the ability to engage and take responsibility
Excellent communications skills both written and oral.
Analytical problem solver with understanding of lean principles
Technical and business acumen with attention to detail
Strive for results and willingness of going “the extra mile
Experience of shopfloor operations e.g. as technician, operator
Understanding of “the big picture” and how different entities work together to reach mutual goals

What you need is:

  • Post Graduate Degree, MSc in Engineering / Economics or MBA
  • Previous experience from technical and or sales (customer facing) operations
  • International work experience
  • Target oriented and willingness to work in the operational environment
  • Strategic thinker with ability craft direction and develop implementable plans
  • People oriented with ability to influence team members, stakeholders, and customers with different needs.
  • Supervisory and or Project management experience
  • Strong problem-solving abilities in a fast-moving engineering environment.
  • Time served apprentice in technical subject or extensive engineering experience.
  • Experience in execution of Lean tools and techniques and Lean Six Sigma certification or similar preferred
  • Business fluent in English and in another language

Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to complete a short video or telephone interview.

If you need any support with your application please contact

Once you're in the formal process, there are three stages – a first interview with the Head of the Tool Service Centre and a day-in-the-life 'field ride' to give you a real feel for the job and a final interview with the Regional Head of After Market Services. We'll also pay your expenses if you have to travel to meet us.

If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.

“You get a unique opportunity to experience all different functions of the supply chain – and, for many people, to do it overseas. We really encourage our teams to challenge the way things are done. If you can make a process simpler, do it, show us.”

- Fabrice, Head of Global Logistics Services

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