Services & Software Sales Specialist

Reference No: WD-0000048

What's the role?

The role of Services & Software Sales Specialist is to cover the area of South West London and surrounding areas.

Hilti’s software and services business is at the core of our corporate strategy and critical to driving engagement with our customers. Productivity is what Hilti products have always stood for; but in a digital world, real step change in productivity can only be achieved by orchestrating systems of products, software and services. Succeeding in coordinating such offering will secure us an unbeatable differentiated positioning in the market as a premium partner for our customer.

At the heart of this strategy are our flagship productivity solutions: Asset Management Software (ON!Track) helping customers digitize the way they manage their business, and Tool Park Optimization Services which help them optimize the composition of their tool park and reduce costs. Hilti brought its 75 years of expertise in the construction industry to develop solutions dedicated to the sector and its unique needs. We combine a powerful software with excellent products and rely on our dedicated field forces to provide customers impeccable associated implementation, training and help services.

As part of our team, you will be supporting the sales of our services & software to our focus customers.

Who is Hilti?

Unless you work in construction, you probably haven't heard of us. We're a hidden gem.

We provide leading-edge tools, technologies, software and services for the professional construction sector. Our customers are loyal and enthusiastic about us. So are our people.

We regularly win Great Place to Work awards globally and have been on the Times Top 100 Best Companies to Work For list in the UK for the past 13 years – we are proud to have been voted #35 in 2019.

Hilti offers the best of both worlds – friendly teams locally and roles across the UK combined with the opportunities only a company of 30,000 people spread across 120 countries can bring.

What does the role involve?

Pipeline & Sales:
-Work closely with the sales team to drive our services & software solutions and ensure a solid pipeline across all territories
-Work closely with the Area Sales Managers to ensure high levels of sales and team engagement
-Ensure all leads are followed up and fed into the pipeline
-Facilitate closing of services & software contracts with focus customers

Delivery of Services:
-Partner with the Area Sales Managers and Sales teams to take them through the entire solution selling journey
-Deliver quality consultative services (onsite analyses) with the objective of uncovering productivity levers and position our relevant products, software & services
-Coach & develop sales teams in the field to generate leads for services & software
-Maximize chargeable time by selling services & ensuring proper billing
-Support launch of new products and features to team members and customers by acquainting them with feature benefits and solution functionality
-Work closely with the implementation & care manager to ensure contracts are delivered according to customer expectations
-Work closely with the implementation & care manager to ensure contracts are retained

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What do we offer?

We really value our people and we've worked hard to develop a competitive reward package that reflects this. Some of the benefits we offer include:

*Genuine career advancement (more than 80% of all leadership roles are filled internally)
*Competitive salary and above-average performance bonus
*6% employer pension contributions
*Private Health Insurance and Employee Assistance Programme
*33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
*Paid leave to work on charitable projects
*Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
*Hilti branded van with fuel card

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • -Willingness to travel of up to 60% within a geographical area and to our GB head office
  • -Demonstrated analytical, problem-solving and organizational skills
  • -Strong interest in software and skilled in Microsoft office suite
  • -Ability to adapt to a fast pace environment
  • -Ability to work in a cross-functional team environment: Marketing and Sales partnering Senior management
  • -Proven sales background and negotiation skills are a must
  • -Excellent written and verbal communication skills
  • -Ability to multitask, prioritize, and manage time effectively

Whilst we still wish to invite applications for roles and will conduct first-round video interviewing, please note that due to the current situation we will not be holding a formal interview process for some weeks and we ask for your patience during this time. If you have been successful after initial screening you will be informed of our intention to interview you in due course.

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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