Hilti Store Representative

Cardiff
Reference No: 12938

What's the role?

To operate the Hilti Centre so as to maximise the sales opportunities within the framework of sound administration and stock control; whilst working in conjunction with the Salesforce, Workshops, Customer and Credit Services, in order to provide our customers with a service of excellence.

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Individual customer service and consultation, demonstration of all products and services within our range
Competent and customer oriented product presentation as well as implementation of marketing campaigns
Execution and coordination of all processes; eg. order entry, incoming goods, acceptance of repairs, inventory and cash management
Developing existing as well as establishing new customer relationships by proactive phone calls

Hilti Great Britain is proud to rank 35th in the Sunday Times Top 100 Best Companies to work for 2019.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • Retail Sales/Technical/Sales background
  • Strong operational and sales skills and ideally retail or customer service experience
  • Dynamic, proactive person with the ability to effectively develop customer relationships
  • Understand the business reasons behind our strategy and link it to daily work e.g. Fleet Management
  • Effective and efficient multi-tasking ability to ensure best possible service is given to the customers.

Flexible working is one of many ways that Hilti seeks to ensure that it offers a work-life balance that works for employees and works for the business. We offer flexible working options to suit different stages in your life and aim to support you to find the right balance between work and home life.

Flexible working can take many forms, including but not limited to: job sharing, part-time working, annualised hours, compressed hours, flexi-time, term-time working, working from home, staggered hours, career breaks, time off in lieu, and flexible shift-working*. We also offer employees the option to buy up to five extra days' annual leave each year.

*Please note that not all options are available for every role and you must complete six months' service before you are eligible for any change in your working pattern.

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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