Field Customer Care Specialist
What's the role?
As a Field Customer Care Specialist at Hilti you will be responsible for our Asset Management service customers in and around Sheffield. You will also be responsible for some customers as far as Durham and Cambridge.
With that in mind some overnight stays and travel will be needed to reach some of the customers you will look after which Hilti will provide.
This is a great opportunity for someone looking to start a career with a leading global brand!
Who is Hilti?
Unless you work in construction, you probably haven't heard of us. We're a hidden gem.
We provide leading-edge tools, technologies, software and services for the professional construction sector. Our customers are loyal and enthusiastic about us. So are our people.
We regularly win Great Place to Work awards globally and are very proud to have been placed on the Times Top 100 Best Companies to Work For list in the UK by our employees for the past 10 years.
Hilti offers the best of both worlds – friendly teams locally and roles across the UK combined with the opportunities only a company of 30,000 people spread across 120 countries can bring.
What does the role involve?
Travelling to customer jobsites / warehouses to manually tag customer assets, commodities and consumables with Hilti ON!Track Asset Management System tags.
Entering asset data into a customer-facing database using both a desktop and smartphone based system.
Training customers on the use of both desktop and smartphone ON!Track applications – From entering asset data themselves to using the system to best help their daily work.
Setting milestones and touch points with the customer, to support software integration as part of a Care Phase.
Nurturing relationships with customers, and helping them find the most innovative and software driven solutions for their needs during the Grow Phase.
What do we offer?
We really value our people and we've worked hard to develop a competitive reward package that reflects this. Some of the benefits we offer include:
*Different ways to work flexibly including working from home and compressed hours so please feel free to talk about what flexibility means to you at your interview
*Genuine career advancement (more than 80% of all leadership roles are filled internally)
*Competitive salary and above-average performance bonus
*6% employer pension contributions
*Private Health Insurance and Employee Assistance Programme
*33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
*Paid leave to work on charitable projects
*Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
*Subsidised on-site canteen and free fruit and salad
*Free parking and excellent public transport links
*Company branded van or vehicle
Our Head Office is currently based next to Old Trafford but in early 2021 we will move to state of the art new premises at Circle Square in Central Manchester. We will continue to offer free parking for employees and will be located a short walk from Oxford Rd train station and St Peter's Square tram stop.
Why should you apply?
We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
What you need is:
- Relevant functional experience, ideally retail experience or warehousing, in order to interact with internal and external customers.
- Ability to manage time, multi-task and prioritise effectively.
- Details oriented and pro-active –a consistent overachiever of goals and objectives.
- Strong IT skills including MS-Office
- Effective communication skills with excellent interpersonal abilities.
- Willingness to travel across the Customer base - the role will be predominantly field-based with intermittent office days
Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to complete a short video or telephone interview.
If you need any support with your application please contact email@example.com.
Once you're in the formal process, there are three stages – a first interview with a National team Manager, a day-in-the-life 'field ride' to give you a real feel for the job and a final interview with the Head of area. We'll also pay your expenses if you have to travel to meet us.
If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.
“There’s a real family spirit and you can literally knock on any director’s door at any time. Also your line manager will work very hard to help you develop your skills, both professionally and personally.”