Field Customer Care Specialist

Reading
Reference No: WD-0002447

What's the role?

As a Field Customer Care Specialist at Hilti, you will be responsible for our Asset Management, service customers within the Reading and surrounding areas. Some overnight stay and travel will be needed to reach some of the customers you will look after.

This is a great opportunity for someone looking to start a career with a leading global brand!

Who is Hilti?

Unless you work in construction, you probably haven't heard of us. We're a hidden gem.

We provide leading-edge tools, technologies, software and services for the professional construction sector. Our customers are loyal and enthusiastic about us. So are our people.

We regularly win Great Place to Work awards globally and are very proud to have been placed on the Times Top 100 Best Companies to Work For list in the UK by our employees for the past 10 years.

Hilti offers the best of both worlds – friendly teams locally and roles across the UK combined with the opportunities only a company of 30,000 people spread across 120 countries can bring.

What does the role involve?

Travelling to customer jobsites / warehouses to manually tag customer assets, commodities and consumables with Hilti ON!Track Asset Management System tags.
Entering asset data into a customer-facing database using both a desktop and smartphone based system.
Training customers on the use of both desktop and smartphone ON!Track applications – From entering asset data themselves to using the system to best help their daily work.
Setting milestones and touch points with the customer, to support software integration as part of a Care Phase.
Nurturing relationships with customers, and helping them find the most innovative and software driven solutions for their needs during the Grow Phase.

93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people.

What do we offer?

We really value our people and we've worked hard to develop a competitive reward package that reflects this. Some of the benefits we offer include:

*Genuine career advancement (more than 80% of all leadership roles are filled internally)
*Competitive salary and above-average performance bonus
*6% employer pension contributions
*Private Health Insurance and Employee Assistance Programme
*33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
*Paid leave to work on charitable projects
*Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
*Hilti branded car with fuel card

Our Head Office is currently based next to Old Trafford but in early 2021 we will move to state of the art new premises at Circle Square in Central Manchester. We will continue to offer free parking for employees and will be located a short walk from Oxford Rd train station and St Peter's Square tram stop.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • Relevant functional experience, ideally retail experience or warehousing, in order to interact with internal and external customers.
  • Ability to manage time, multi-task and prioritize effectively.
  • Details oriented and pro-active –a consistent overachiever of goals and objectives.
  • Strong IT skills including MS-Office
  • Effective communication skills with excellent interpersonal abilities.
  • Willingness to travel across the Customer base i – role will be predominantly field-based with intermittent office days

Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to complete a short video or telephone interview.

If you need any support with your application please contact gbcareers@hilti.com.

If we don't have a suitable role for you at the moment, we will keep you in our talent pool for the future so your recruitment process might take a bit longer but we'll be sure to stay in touch.

“There’s a real family spirit and you can literally knock on any director’s door at any time. Also your line manager will work very hard to help you develop your skills, both professionally and personally.”

- Amer, Key Projects Manager

Similar Jobs at Hilti

Manchester

To process all calls (inbound and outbound) from internal and external customers, in an efficient and professional manner
To achieve objectives by building orders and range selling by using a suggestive selling approach to solve customer problems and requirements.

Edmonton, North London

You will be running the store on a day-to-day basis, with responsibility for:

Customer Services

Are you a people person? If you’re also a team player with energy, commitment and competitive drive, you could be the perfect fit to help build on our strong customer relationships.

Find out about our customer service roles