Customer Service Representative
What's the role?
We’re looking for Customer Service Representatives to join our team in Manchester. In the role you will resolve inbound customer queries, offering solutions and delivering exceptional customer service.
The role involves working a varied shift pattern between the hours of 8am to 6pm. Shifts are: 8am - 4pm, 8.30am - 4.30pm, 9am - 5pm, 9.30am - 5.30pm or 10am - 6pm.
We are looking for the right candidate to start in May 2019.
Who is Hilti?
If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 29,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.
What does the role involve?
To process all calls (inbound and outbound) from internal and external customers, in an efficient and professional manner to satisfy:
To achieve objectives by building orders and range selling by using a suggestive selling approach to solve customer problems and requirements.
To support field based personnel by providing sales leads and accurate messages
To maintain and achieve tasks as identified by management, in such areas as admin, sales, productivity and quality
To show reliability and commitment to the role and display good use of initiative and positive attitude.
To deal with complaints in a timely and effective manner.
Update SAP system to ensure accurate contact data at all times.
What do we offer?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
Why should you apply?
We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
What you need is:
- Strong customer service skills
- SAP, MS Office and Internet proficiency
- Ability to learn technical product knowledge
- Excellent telephone manner and ability to communicate at all levels
Flexible working is one of many ways that Hilti seeks to ensure that it offers a work-life balance that works for employees and works for the business. We offer flexible working options to suit different stages in your life and aim to support you to find the right balance between work and home life.
Flexible working can take many forms, including but not limited to: job sharing, part-time working, annualised hours, compressed hours, flexi-time, term-time working, working from home, staggered hours, career breaks, time off in lieu, and flexible shift-working*. We also offer employees the option to buy up to five extra days' annual leave each year.
*Please note that not all options are available for every role and you must complete six months' service before you are eligible for any change in your working pattern.
“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”