Customer Service Representative

Reference No: 24974

What's the role?

We’re looking for our next intake in to our highly-performing Inbound Customer Service department.

In our Customer Service team we deliver exceptional customer service to our customers; resolving inbound customer queries, offering solutions and building great customer relationships.

Whether you're an experienced Customer Service professional or a graduate, with customer service experience, looking to launch your professional career, we look forward to receiving your application.

The role involves working a varied shift pattern between the hours of 8am to 6pm. Shifts are: 8am - 4pm, 8.30am - 4.30pm, 9am - 5pm, 9.30am - 5.30pm or 10am - 6pm.

Interviews will be held in August and we are looking for successful applicants to start in the role on the 4th October.

Who is Hilti?

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

What does the role involve?

In the role of Customer Service Representative, you’ll be tasked with processing all calls (inbound and outbound) from internal and external customers, in an efficient and professional manner. You will build orders and range sell, using a suggestive selling approach to solve customer problems and meet their needs, and you’ll need to deal with complaints in a timely and effective manner.

In the role you will also support field-based personnel by providing sales leads and accurate messages. You’ll need to be detailed-oriented, ensuring data is always accurate and up to date on the internal system.

We are proud to have a long-term bonding with our employees: More than 30% of our employees have been part of the Hilti family for over a decade.

What do we offer?

We really value our people and we've worked hard to develop a reward package that reflects this. Some of our benefits include:

Genuine career advancement (more than 80% of all leadership roles are filled internally)
Competitive salary and above-average performance bonus
6% employer pension contributions
Private Health Insurance and Employee Assistance Programme
33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
Paid leave to work on charitable projects
Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback

We're currently working from home but later in 2021 will move to new premises at Circle Square in Central Manchester. We will be located a short walk from Oxford Rd train station and St Peter's Square tram stop. We'll offer a hybrid working pattern between the office and home and different ways to work flexibly so please feel free to talk about what flexibility means to you at your interview.

Why should you apply?

Come to a place, where you will own your development and career journey. The routes to success here are as diverse as our people.
Throughout your career, you’ll own your own development and find the right way to grow and leverage your strengths. If you’re willing to go the extra mile, the opportunity is yours.

What you need is:

  • Excellent customer service skills, gained within a face to face or call-centre environment
  • MS Office and Internet proficiency with the ability to adapt easily to new IT systems
  • Ability to learn technical product knowledge
  • Excellent telephone manner and ability to communicate at all levels

Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds.

If you need any assistance with your application please contact

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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