Customer Service Representative
What's the role?
We’re looking for driven individuals with exceptional customer service skills to join our team. In the role you will resolve inbound customer queries, offering solutions and building great customer relationships.
The role involves working a varied shift pattern between the hours of 8am to 6pm. Shifts are: 8am - 4pm, 8.30am - 4.30pm, 9am - 5pm, 9.30am - 5.30pm or 10am - 6pm.
Interviews will be held for in March, and we are looking for the right candidate to start in the role in April 2021.
Who is Hilti?
Unless you work in construction, you probably haven't heard of us. We're a hidden gem.
We provide leading-edge tools, technologies, software and services for the professional construction sector. Our customers are loyal and enthusiastic about us. So are our people.
We regularly win Great Place to Work awards globally and are very proud to have been placed on the Times Top 100 Best Companies to Work For list in the UK by our employees for the past 10 years.
Hilti offers the best of both worlds – friendly teams locally and roles across the UK combined with the opportunities only a company of 30,000 people spread across 120 countries can bring.
What does the role involve?
In the role of Customer Service Representative, you’ll be tasked with processing all calls (inbound and outbound) from internal and external customers, in an efficient and professional manner. You will build orders and range sell, using a suggestive selling approach to solve customer problems and requirements, and you’ll need to deal with complaints in a timely and effective manner.
In the role you will also support field-based personnel by providing sales leads and accurate messages. You’ll need to be detailed-oriented, ensuring data is always accurate and up to date on the internal system.
What do we offer?
We really value our people and we've worked hard to develop a competitive reward package that reflects this. Some of the benefits we offer include:
*Different ways to work flexibly including working from home and compressed hours so please feel free to talk about what flexibility means to you at your interview
*Genuine career advancement (more than 80% of all leadership roles are filled internally)
*Competitive salary and above-average performance bonus
*6% employer pension contributions
*Private Health Insurance and Employee Assistance Programme
*33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
*Paid leave to work on charitable projects
*Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
*Subsidised on-site canteen and free fruit and salad
*Free parking and excellent public transport links
Our Head Office is currently based next to Old Trafford but in early 2021 we will move to state of the art new premises at Circle Square in Central Manchester. We will continue to offer free parking for employees and will be located a short walk from Oxford Rd train station and St Peter's Square tram stop.
Why should you apply?
We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.
What you need is:
- Previous call centre experience
- Strong customer service skills
- SAP, MS Office and Internet proficiency
- Ability to learn technical product knowledge
- Excellent telephone manner and ability to communicate at all levels
- Please note this role is not eligible for visa sponsorship in line with current UK government guidance
Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to complete a short video or telephone interview.
If you need any support with your application please contact email@example.com.
“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”