Customer Service Representative

Manchester
Reference No: 19818

What's the role?

We’re looking for Customer Service Representatives to join our team in Manchester. In the role you will resolve inbound customer queries, offering solutions and delivering exceptional customer service.

The role involves working a varied shift pattern between the hours of 8am to 6pm. Shifts are: 8am - 4pm, 8.30am - 4.30pm, 9am - 5pm, 9.30am - 5.30pm or 10am - 6pm.

Interviews will be held remotely prior to a start date later this year.

Who is Hilti?

Unless you work in construction, you probably haven't heard of us. We're a hidden gem.

We provide leading-edge tools, technologies, software and services for the professional construction sector. Our customers are loyal and enthusiastic about us. So are our people.

We regularly win Great Place to Work awards globally and are very proud to have been placed on the Times Top 100 Best Companies to Work For list in the UK by our employees for the past 10 years.

Hilti offers the best of both worlds – friendly teams locally and roles across the UK combined with the opportunities only a company of 30,000 people spread across 120 countries can bring.

What does the role involve?

To process all calls (inbound and outbound) from internal and external customers, in an efficient and professional manner
To achieve objectives by building orders and range selling by using a suggestive selling approach to solve customer problems and requirements.
To support field based personnel by providing sales leads and accurate messages
To maintain and achieve tasks as identified by management, in such areas as admin, sales, productivity and quality
To show reliability and commitment to the role and display good use of initiative and positive attitude.
To deal with complaints in a timely and effective manner.
Update SAP system to ensure accurate contact data at all times

93% of our people say they’re proud to work for Hilti, thanks to the quality of our products and the way we look after our people

What do we offer?

We really value our people and we've worked hard to develop a competitive reward package that reflects this. Some of the benefits we offer include:

*Genuine career advancement (more than 80% of all leadership roles are filled internally)
*Competitive salary and above-average performance bonus
*6% employer pension contributions
*Private Health Insurance and Employee Assistance Programme
*33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
*Paid leave to work on charitable projects
*Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
*Flexible working arrangements after 6 months' service (e.g. work from home options, compressed hours)
*Subsidised on-site canteen and free fruit and salad
*Free parking and excellent public transport links

Our Head Office is currently based next to Old Trafford but in early 2021 we will move to state of the art new premises at Circle Square in Central Manchester. We will continue to offer free parking for employees and will be located a short walk from Oxford Rd train station and St Peter's Square tram stop.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • Strong customer service skills
  • SAP, MS Office and Internet proficiency
  • Ability to learn technical product knowledge
  • Excellent telephone manner and ability to communicate at all levels
  • Previous call-centre experience would be preferable

Click through the 'Apply Now' button where you will be asked to upload your CV and answer a couple of short questions – the whole process should take around 90 seconds. If we like what we see, you'll be invited to complete a short video or telephone interview.

If you need any support with your application please contact gbcareers@hilti.com.

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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