Customer Service Representative
What's the role?
We’re looking for Customer Service Representatives to join our team in Manchester. In the role you will resolve inbound customer queries, offering solutions and delivering exceptional customer service.
The role involves working a varied shift pattern between the hours of 8am to 6pm. Shifts are: 8am - 4pm, 8.30am - 4.30pm, 9am - 5pm, 9.30am - 5.30pm or 10am - 6pm.
Initial interviews will be held in early February to start on 30th March 2020
Who is Hilti?
Unless you work in construction, you probably haven't heard of us. We're a hidden gem.
We provide leading-edge tools, technologies, software and services for the professional construction sector. Our customers are loyal and enthusiastic about us. So are our people.
We regularly win Great Place to Work awards globally and have been on the Times Top 100 Best Companies to Work For list in the UK for the past 13 years – we are proud to have been voted #35 in 2019.
Hilti offers the best of both worlds – friendly teams locally and roles across the UK combined with the opportunities only a company of 30,000 people spread across 120 countries can bring.
What does the role involve?
To process all calls (inbound and outbound) from internal and external customers, in an efficient and professional manner to satisfy:
To achieve objectives by building orders and range selling by using a suggestive selling approach to solve customer problems and requirements.
To support field based personnel by providing sales leads and accurate messages
To maintain and achieve tasks as identified by management, in such areas as admin, sales, productivity and quality
To show reliability and commitment to the role and display good use of initiative and positive attitude.
To deal with complaints in a timely and effective manner.
Update SAP system to ensure accurate contact data at all times
What do we offer?
We really value our people and we've worked hard to develop a competitive reward package that reflects this. Some of the benefits we offer include:
*Genuine career advancement (more than 80% of all leadership roles are filled internally)
*Competitive salary and above-average performance bonus
*6% employer pension contributions
*Private Health Insurance and Employee Assistance Programme
*33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
*Paid leave to work on charitable projects
*Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
*Flexible working arrangements after 6 months' service (e.g. work from home options, compressed hours)
*Subsidised on-site canteen and free fruit and salad
*Free parking and excellent public transport links
Why should you apply?
Success at Hilti is down to teamwork and ability, no matter what your background. Go the extra mile and we'll reward you with unrivaled training, development and opportunities as soon as you're ready for the next challenge.
What you need is:
- Strong customer service skills
- SAP, MS Office and Internet proficiency
- Ability to learn technical product knowledge
- Excellent telephone manner and ability to communicate at all levels
Please click to apply, or contact firstname.lastname@example.org with any queries!
Flexible working is one of many ways that Hilti seeks to ensure that it offers a work-life balance that works for employees and works for the business. We offer flexible working options to suit different stages in your life and aim to support you to find the right balance between work and home life.
Flexible working can take many forms, including but not limited to: job sharing, part-time working, annualised hours, compressed hours, flexi-time, term-time working, working from home, staggered hours, career breaks, time off in lieu, and flexible shift-working*. We also offer employees the option to buy up to five extra days' annual leave each year.
*Please note that not all options are available for every role and you must complete six months' service before you are eligible for any change in your working pattern.