Customer Care Specialist

London
Reference No: 9737

What's the role?

As a Customer Care Specialist (Field Based) at Hilti, you will be responsible for maintaining our Asset Management service customers, across the London area. This is a great opportunity for someone looking to start a career with a leading global brand!

Who is Hilti?

If you’re new to the industry, you might not have heard of us. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With some 28,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

What does the role involve?

Travelling to customer jobsites / warehouses to manually tag customer assets, commodities and consumables with Hilti ON!Track Asset Management System tags.
Entering asset data into a customer-facing database using both a desktop and smartphone based system.
Training customers on the use of both desktop and smartphone ON!Track applications – From entering asset data themselves to using the system to best help their daily work.
Setting milestones and touch points with the customer, to support software integration as part of a Care Phase.
Nurturing relationships with customers, and helping them find the most innovative and software driven solutions for their needs during the Grow Phase.

Hilti are proud to rank 23rd in the Sunday Times Top 100 Best Companies awards.

What do we offer?

Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.

Why should you apply?

We have an excellent mix of people and some of our best account managers joined us with no experience. So, if you’ve never worked in sales or construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What you need is:

  • Relevant functional experience, ideally retail experience or warehousing, in order to interact with internal and external customers.
  • Ability to manage time, multi-task and prioritize effectively.
  • Details oriented and pro-active –a consistent overachiever of goals and objectives.
  • Strong IT skills including MS-Office
  • Effective communication skills with excellent interpersonal abilities.
  • Willingness to travel across London – role will be predominantly field-based

Flexible working is one of many ways that Hilti seeks to ensure that it offers a work-life balance that works for employees and works for the business. We offer flexible working options to suit different stages in your life and aim to support you to find the right balance between work and home life.

Flexible working can take many forms, including but not limited to: job sharing, part-time working, annualised hours, compressed hours, flexi-time, term-time working, working from home, staggered hours, career breaks, time off in lieu, and flexible shift-working*. We also offer employees the option to buy up to five extra days' annual leave each year.

*Please note that not all options are available for every role and you must complete six months' service before you are eligible for any change in your working pattern.

“How am I going to sell power tools? I’ve never drilled a hole in my life! That’s what I thought when I first joined Hilti, but it’s really not like that. It’s about nurturing your strengths and being rewarded for hard work.”

- James, Customer service representative (sales)

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Your Responsibilities

Customer Services

Are you a people person? If you’re also a team player with energy, commitment and competitive drive, you could be the perfect fit to help build on our strong customer relationships.

Find out about our customer service roles